SavePay
  • Welcome
  • Getting Started
    • (For Chinese User) How to Register Your SavePay Account By ID Card
    • How to Register Your SavePay Account (Passport)
      • How do I create an Arbitrum network in my wallet?
      • Fiat 24 Bank Account
      • KYC Issue
    • Activate Your SavePay Card
  • Product
    • Swiss IBAN Account
      • Deposit Tutorials
        • Bank Deposit
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      • Payment Tutorials
        • Apple Pay (Support in Feb 2025)
        • Alipay
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  • FAQ
    • Account NFT
    • Manage Your Account
    • Cash Deposit
    • Cash Payout
    • Crypto Top-up
    • Money Exchange
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On this page
  • What blockchain are you using?
  • Do you support other blockchains?
  • What is a Fiat24 Account NFT?
  • Why can’t I find a shorter account number?
  • Is there anything special about numbers starting with 8?
  • Why are account numbers starting with 9 not available?
  • Can I have 2 NFTs connected to one Arbitrum address?
  • Can I connect to Fiat24 with different wallets (Solana based for example)?
  • Why can't I see the NFT in my wallet?
  • Can I sell (or transfer) my NFT to another person?
  • I can’t find my Fiat24 NFT anymore, what can I do?
  • Can I buy an NFT from a 3rd person or market such as OpenSea?
  • Is the account number recycled after the account is closed?
  1. FAQ

Account NFT

What blockchain are you using?

Arbitrum

Do you support other blockchains?

Currently no

What is a Fiat24 Account NFT?

In order to become a client of Fiat24, you must own a “Fiat24” NFT (ERC721 compatible token) in your Arbitrum (Ethereum) wallet. Each NFT has a unique number that represents your Fiat24 cash account number. The NFT is the access key to your Fiat24 account.

The NFT contract address is:

0x133CAEecA096cA54889db71956c7f75862Ead7A0

Why can’t I find a shorter account number?

The account number is the ID of the NFT, which is a one to five digit number, such as 253 or 31586. The shorter the number, the more valuable it is. If you want to get a shorter account number, please contact SavePay team in email (ericsson@savepay.org)

Is there anything special about numbers starting with 8?

Accounts starting with an eight are business accounts for corporate clients. A business account can only be opened manually by client services.

If you are a corporate client, please get an NFT starting with an eight and then contact our Client Service.

Why are account numbers starting with 9 not available?

Account numbers starting with a nine are reserved for internal use.

Can I have 2 NFTs connected to one Arbitrum address?

No, the system does not allow a Fiat24 NFT to be sent to an Arbitrum address that has ever had another Fiat24 NFT before. However, an NFT can always be transferred back to the Arbitrum address which had it before.

If an address has ever held one Fiat24 NFT, it can never have another Fiat24 NFT except for the original one associated with it.

Can I connect to Fiat24 with different wallets (Solana based for example)?

The service is currently only available on Arbitrum.

Why can't I see the NFT in my wallet?

You need to import the NFT using the NFT contract address.

In Metamask, click on "Import NFTs" and fill in your NFT token address and ID (the token ID is the NFT number).

Other wallet providers have a similar function.

You can find your NFT contract address this way:

  1. Search for your Ethereum address on https://arbiscan.io

  2. Click on "Erc721 Token Txns"

  3. Click on your NFT number in the "Token ID" column

  4. Copy the contract address in the "Profile Summary".

At the moment, not all wallets support the display of Arbitrum NFTs automatically. Please note that even if it is not visible directly in the wallet app, the NFT is actually in your wallet. You can also see it on https://arbiscan.io .

Can I sell (or transfer) my NFT to another person?

Yes, but you should only sell (or transfer) an NFT with a Tourist Status, which means it has not yet been linked to you. If you sell a verified NFT to someone else, you may run the risk of it being used for money laundering. All transactions made in that account will be associated with you.

I can’t find my Fiat24 NFT anymore, what can I do?

Contact our Customer Service service@fiat24.com and they can arrange to reactivate the NFT and send it to your new Arbitrum (Ethereum) address. Note that they will need to verify your identity first.

Can I buy an NFT from a 3rd person or market such as OpenSea?

Yes. Be careful to only buy an NFT with a Tourist Status, which means the token has never been linked to a client profile before. If you acquire an NFT which has already been linked to a client, it is not legal and your deposit may hold the risk of being claimed by the former owner in the future.

Is the account number recycled after the account is closed?

After closing, the account number will be perpetually locked and will never be recycled for someone else’s use. The status of the NFT will be “closed” forever and cannot be changed anymore. Please know that we must hold your personal data for a specific period of time for regulatory requirements.

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Last updated 5 months ago